A helping hand in need

12 May 2019 | Banking

The FNB CARE platform ensures customer opinions are logged, heard and tracked towards resolution, as well as provide FNB the opportunity to engage with and analyse their diverse customer base’s perspectives on service and products.

An essential aspect of service recovery is to act quickly and the CARE platform has helped the bank do this more efficiently. The bank’s 16 dedicated consultants are committed to resolving queries in the shortest possible time.

Customers can access the CARE customer feedback system via the FNB Namibia website at any time but are also welcome to visit FNB staff in branch, where they can log their requests at an online cubicle or voice their concern face to face with a consultant.

FNB aims to be a values-based company whose employees share one job description – to serve their customers. The bank’s promise of "How can we help you?" says it all – pledging their commitment to giving clients great service and helpful information

For complaints, compliments and enquiries, customers can access the CARE customer feedback system at 061 299 2222 where they will be assisted by an agent, or via e-mail at [email protected]

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