Forming long-term business partnerships
Pupkewitz Hino & Namib Mills
11 September 2019 | Business
The partnership with Namib Mills began in 2014 when Pupkewitz Hino delivered 18 trucks to Namib Mills’ Namibia Poultry Industries which are used for the distribution of chicken. This customer-supplier relationship resulted in Namib Mills becoming one of Pupkewitz Hino’s key customers.
Since Namib Mills established the first plant bakery in Namibia recently, Pupkewitz Hino has been part of journey as the newly acquired trucks will be used for the distribution of bread.
Distribution of Bakpro bread to retail outlets began on 2 September 2019.
According to Distribution and Logistics Manager at Namib Mills, Frans Pretorius, Namib Mills uses the Hino 300 series trucks in the payload range of up to 4.5 tons.
“Since the launch of the new Hino 500 series trucks in 2018, we started buying these models for our distribution business in the payload range of up to 16 tons. In addition, Namib Mills started to use the Hino 700 series on a selective basis for certain business specific operations.”
He added that it is vital that their supplier understand their needs – not only in sales, but even more so in after sales, as downtime needs to be minimised. “We take it further by building a strong relationship with the OEM as well. The sales and technical support from Hino SA to the local dealership and Namib Mills as a customer, is just as vital.”
Pretorius said that the truck bodies were built by Royal Truck Bodies (RTB) in Boksburg, South Africa. “Heinz Koll, the sales executive from Pupkewitz Hino, was taken along with the Namib Mills team to RTB, to understand the total package of the Bakpro bread trucks,” he said.
According to Dealer Principal Wilfried Sell, the dealership engages in a long-term relationship with customers with every single Hino truck they sell. “We understand that it is of utmost importance for both our customers and us, that for every Hino truck in operation, the downtime is minimised. Therefore, we invest in our aftersales staff by providing constant training to keep up with the latest technologies and we guarantee almost 95% of our fast moving/service parts are immediately available in our Windhoek warehouse.”
Sell said that Pupkewitz Hino has a strong national footprint, with workshops at Rundu, Tsumeb, Oshakati, Swakopmund, Walvisbay, Mariental, Lüderitz and in Windhoek.
To meet customer requirements, the Hino 300 915 long-wheelbase trucks can be fitted with a box body and can carry a load of about 4 000 kg. These trucks have a 4 litre 4-cylinder turbo charged, intercooled diesel engine, with a manual 6-gear transmission, and come standard with an air conditioner, radio CD, airbags and electric windows.
Pupkewitz Motors strives to serve their customers through service excellence.
Visit www.pupkewitz-motors.com or their Facebook page for further information on their brands and promotions.