GIPF improves processing of claims and benefits
26 November 2019 | Economics
DMS is a workflow solution for the distribution of work between staff members when processing claims, which is responsible for handling and managing member documents received and dispatched from the fund.
The GIPF took the decision to upgrade to DMS to reduce the time it takes to process registering documents, scanning, indexing and creating workflow cases.
“In our efforts to continuously provide excellent service delivery, the fund developed DMS internally to enhance the handling and administration of member and beneficiary documents,” says Anna Hambuda, Manager: Records. “Through this solution, we will reap the benefits of an integrated system, improved processing of claims, enabled monitoring of turnaround times of claims and benefit payments as well as a paperless environment.”
She added that prior to DMS, three separate systems were used to handle the registration of documents, namely: document register, scan log work station and Horizon. “The DMS combines the three current solutions into a single solution. Other benefits include the introduction of an admission queue, end-to-end performance reports on claim processing, quality image scanning and most importantly, enhancing efficiency in service delivery,” she said.