GIPF to enhance service delivery to members

The GIPF is engaging the regions in a bid to deliver a better service to members.

22 October 2018 | Government

A Government Institutions Pension Fund (GIPF) Erongo stakeholders' meeting was held in Swakopmund under the theme Delivering Better Services through Efficiency earlier this week.

Speaking at the event, the GIPF's chief executive David Nuyoma, said that the meeting was important to “ensure that the fund maintains mutual relations”.

The GIPF is currently implementing a 5-year strategic plan with four key themes on which the fund will focus until 2023.

“The GIPF seeks to move towards becoming the leading fund in the world,” Nuyoma said. “The key themes we have identified to achieve this, are to deliver socio-economic development, move towards outcome-based governance, mitigate risk and compliance, excellent service delivery, and to focus on our employees. The fund aims to remain a beacon of hope for hundreds of thousands of members that depend on it.”

Speaking at the same event, the governor of the Erongo region, Cleophas Mutjavikua, applauded the GIPF board of trustees for their turnaround strategy, which seeks to bring the funds' services to the people of the Erongo region.

“Government, through its development agenda, prioritized quality service delivery as a tool that propels the prosperity of our people as promised during the election campaign. However, most of our citizens have expressed their discontent with the way we render services to them.”

The governor appealed to the GIPF to place more emphasis on delivering a quality service to their members, further urging the fund to introduce corporate social responsibility programmes that can help the people of the region.

“We are entering an era where social programmes need everybody's intervention, this while the GIPF has no policy for corporate social responsibility. We would like the GIPF to join us in efforts to address the plight of the less privileged in our communities in our efforts to address social challenges.”

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