The role of CSR as a sustainable function

28 November 2021 | Opinion

Windhoek • Marlize Horn

Corporate Social Responsibility (CSR) is a broad term, but in essence it is the ownership that a company takes for its role in society, how it conducts its business, and its impact on the environment.
The concept of CSR implies that a company must generate economic value (profit) responsibly, enabling the company to create sustainable opportunities for advancing and improving the social and economic conditions in its surrounding communities.
The benefits of CSR far exceed the “feel good” state of a company when positioned as a responsible and caring organisation. If done for the right reasons and in the right way, it will contribute to loyalty and goodwill from stakeholders, customers, and employees. Most employees would like to work for an employer that embraces its CSR role and positively impacts society.
That is why CSR has evolved over the years from a public relations tool and a “nice to have” to become a strategic imperative for the company’s future growth and sustainability.
But how do companies go about being more strategic and less tactical in their approach to CSR?

Long term
CSR is multidimensional and not only about philanthropy. It extends to how the company conducts itself and the value that it creates through doing business ethically and responsibly. To make a meaningful impact on society, companies should identify sustainable solutions to address systemic problems and their root causes.
For instance, in Namibia more than 20% of Namibians do not have food security. Many companies and welfare organisations are committed to providing relief to these impoverished Namibians by handing out food donations and supporting soup kitchens.
During the Covid-19 pandemic, this need became even bigger and most companies redirected their social programmes to fight poverty and hunger.
Is there, however, a more sustainable solution other than handing out food parcels? Should we not invest more of our resources into empowering communities to establish and maintain their own vegetable gardens to provide a constant food source? Is there a solution to the tonnes of food that is wasted every month in the hospitality and retail industry?
Capricorn Group’s flagship brand, Bank Windhoek, has a long track record of making meaningful impacts in society. One example of a long-term project that addressed a system issue was when the bank signed a cooperation agreement in 2004 with the then Ministry of Basic Education, Sport and Culture.
A need was identified to strengthen entrepreneurial skills development and training in the national education curriculum to train future entrepreneurs for Namibia. This led to the introduction of Entrepreneurship as a subject in Namibian secondary schools that still today equips learners with the skills and knowledge to perhaps start their own business. This contributes to job creation and alleviates unemployment.
These sustainable approaches deal with systemic projects in our communities and align the company’s objectives to that of the country’s National Development Plan and the United Nation’s Sustainable Development Goals. That way, your company is guaranteed to put its efforts and resources to have the biggest positive impact.

Short term
It is important to note that although a more strategic and long-term approach is more sustainable, the immediate needs in our communities cannot be ignored. The ideal is to have a balanced approach between addressing long-term systemic issues and supporting short-term social needs. The pandemic has taught us one thing about social investment: Plans can change.
For example, the national emergency regarding the shortage of medical oxygen in June 2021 in Namibia required a swift relevant response from the private sector to support government and diverted funds to support this initiative. Therefore, it is important to reflect on what needs to be done over the long-term to prevent a similar emergency situation.

Collaboration
Helen Keller said: “Alone we can do so little; together we can do so much”.
This holds merit, as our communities are intertwined, and there are most probably others in the business community focusing on the exact same social problems. Therefore, always consider the initiatives that you support or wish to support and how you can collaborate with like-minded institutions to address community-wide needs. The logic behind collaboration is that combined resources create the prospect of helping more people.

Employee volunteerism
Finally, involve your employees. The aspect of employee volunteerism adds value to corporate social investment initiatives. When a company is willing to allow its employees to volunteer their time to support communities, it shows its heart. Not only does it build brand pride and enhance engagement among employees resulting in more productivity, it also allows employees to become part of a purpose, and it proves your commitment to making a difference to your stakeholders.
For example, at Capricorn Group, our employees become part of the solution to many of our communities’ problems through our Changemaker programme that embodies our Group’s purpose to be Connectors of Positive Change.
There is still much that can be done to address the needs in society, but with every action taken, we are one step closer to creating a better tomorrow for everyone.
*Marlize Horn is the Capricorn Group’s Group Executive: Brand & Corporate Affairs.

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