Working hard to make things easy

15 November 2021 | Opinion

Windhoek • Johann van Rooyen

Having been in the ICT business for longer than I care to remember, I’ve seen it all. From laptops filled with sand to servers and whole IT-systems being held together on a wing and a prayer. Frankly, on the one hand I shouldn’t complain, the mysteries of ICT, equipment, software and now applications, the Internet and storage solutions mean we have a viable business and there’s no end in sight as innovation and technology keeps moving forward at breakneck speed.
However, I recently realised the major problem with IT is that the harder you work on hardening the systems to make sure nothing goes wrong, the less people realize how vital you are. If nothing fails, no one notices… Just like cars used to be very temperamental, we now expect cars to start at the turn of the ignition or push of a button. Technology and advances in engineering mean the cars start in any climate and at any time of day. The same goes for computers… for the most part.
Gone are the days that you would need to reboot several times a day, the “blue screen of death”, rarely happens, apart from when you are trying to do a presentation, but that may just be Murphy’s Law. IT systems require investment, they require upkeep and they require backups and especially now that systems have become business critical and need to be ‘always on’. The Facebook and WhatsApp outage from a few weeks ago, which hit the globe, only lasted 6 hours, but for some it seemed to last an eternity.
Because the systems, laptops, devices and apps so rarely falter, users don’t think about it. When they do malfunction in any way, the user is often reduced to simply cursing, perhaps giving the hardware a good smack or at a pinch, turning the machine off and on again. This is the moment that people ask; “Why do we pay IT-support, if the system fails?” However, when everything runs smoothly, the same question phrased slightly differently also gets asked; “Why do we pay for IT-support if everything runs smoothly…all the time?”

Very quickly IT-support is called to work out what the issue is, sometimes it’s something as simple as the machine or device simply not being plugged in, hence that’s the first question always asked. However, if the problem is more difficult, it is up to IT-engineers to fix it and get people or whole offices or complete factories moving again.
There's seldom a situation where you come out ahead, especially at technologically unsophisticated companies. Everywhere around the world every single service seems to be online. If you can imagine it, there’s probably an app for it, or a website where you can buy, order, sign up or otherwise engage without physically being in a shop or office. All these convenient applications have been coded and developed by engineers, programmers and whole armies of people that keep them running. They stay in the background, or often in the basement of companies, rarely seeing daylight. Only coming up and engaging with the other employees when there is no choice but to check why something isn’t working.
This is where I need to champion the Information officers, the system engineers and the tech-guys and girls, often simply called the “IT-nerd”. We fix what is broken, we make sure your processes that are automated work, we clean your Outlook mailbox. We do all of this without out any praise, we don’t need any. We take our praise from the bragging rights we get amongst ourselves for keeping a system in the air, without any “downtime”.
However, I do need to reiterate that if no investment is made in the upkeep and modernisation of equipment and of software, you will find yourself with a laptop, or a device that doesn’t work. Departments, offices, manufacturing lines and applications will grind to a hold. So, if you want to make sure you never have to think about why your computer or the ICT-system works, make sure regular investment, upgrades and maintenance are done on your system. This way we can make it look easy for you.
*Contact Johann van Rooyen of Green Enterprise Solutions at 081 127 9719 or [email protected]

Similar News


Giving the customer the experience they want

4 days ago - 18 January 2022 | Opinion

Windhoek • Kehad SnydewelIt is often said that we do not know what customer service is in Namibia.Well, I beg to differ.We definitely know what...

New year, same scams

1 week ago - 13 January 2022 | Opinion

Windhoek • Magreth MengoAs we enter the new year, we unfortunately still have the problem of dealing with scammers and fraudulent messages.We would have loved...

Cyber security protection tips for the new year

1 week ago - 12 January 2022 | Opinion

Windhoek • Martin HamukwayaThe Government Institutions Pension Fund (GIPF) has in recent years increased the shift and reliance in the use of information technology for...

Whistleblowing vs leaking information

1 week ago - 11 January 2022 | Opinion

Windhoek • Hilma Uutoni The Government Institutions Pension Fund (GIPF) has adopted a philosophy of zero tolerance towards unlawful conduct, or any form of dishonesty,...

Renewable energy imperative for Namibia’s future

1 week ago - 11 January 2022 | Opinion

The United Nations (UN) has identified 17 Sustainable Development Goals (SDGs) that we as humanity should be trying to achieve. All are noble, all are...

Regroup and become resilient

1 week ago - 09 January 2022 | Opinion

Windhoek • Dr John SteytlerI recently started engaging and writing about mental health. A precarious topic upon which to tread, as there is so much...

The Namibian House needs to be inclusive

1 month - 07 December 2021 | Opinion

Windhoek • Mathew HashoongoOver the last few years there has been a lot of talk about building the Namibian House and making it an inclusive,...

Leader for a Lifetime

1 month - 06 December 2021 | Opinion

Windhoek • Lindo AntonioDecember 3rd is the International Day of Persons with Disabilities, a day when the rights and well-being of all people with disabilities...

Savvy retirement

1 month - 02 December 2021 | Opinion

An unknown author once said, “retirement is wonderful if you have two essentials; much to live on and much to live for”.“With the Government Institutions...


1 month - 30 November 2021 | Opinion

Windhoek • Romanzo SteenkampNamibia braces itself for more socio-economic problems as food prices increase by 26.2%, but alcohol only with 12 %. Shocking! Does it...

Latest News

Chill with Windhoek Express

1 day - 21 January 2022 | Art and Entertainment

Recurring events• 07:00 Bio-Markt / Green Market at the Stephanus Church (Dr Kenneth Kaunda Street) in Windhoek until 12:00 every Saturday.• 16:00 Coffee and Cake...

Festival of classics at COTA

1 day - 21 January 2022 | Art and Entertainment

One of Namibia’s most gifted pianists, Johann van der Merwe, hosts a performance tomorrow (22 January) to raise money to support the Cancer Association of...

Raging river sweeps cars away

1 day - 21 January 2022 | Weather

Windhoek • [email protected] Elisenheim River swept motor vehicles away late on Wednesday night when a flash flood sped past the Farmers Kitchen restaurant at the...

La Niña still on a...

1 day - 21 January 2022 | Weather

Grootfontein • [email protected] the met office issued a warming for today for widespread thunderstorms over the western half of the interior, a meteorologist believes the...

Onreëlmatighede vertraag die aanstelling van...

1 day - 21 January 2022 | Local News

Windhoek • [email protected] hoofstad se burgemeester, Sade Gawanas, sê daar is beweerde onreëlmatighede met betrekking tot die werwing van Stad Windhoek se uitvoerende hoof wat...

Judges dismiss same-sex marriage

2 days ago - 20 January 2022 | Local News

Jana-Mari SmithThree Windhoek High Court judges have dismissed the application by two Namibians and their foreign born spouses to have their marriages recognised in Namibia,...

Vyf damme kry water

2 days ago - 20 January 2022 | Environment

Elvira HattinghTeen gistermiddag om 14:50 het die Hardapdam nog sowat 289,3 m³ water per sekonde ingekry, terwyl nog drie ander nasionale damme sedert Maandag ‘n...

Am Weinberg joins Gondwana Collection

2 days ago - 20 January 2022 | Business

Come 1 February and the Am Weinberg Hotel will join the Gondwana portfolio in a management capacity. According to CEO Gys Joubert of Gondwana Collection...

Cycle lanes progressing well

2 days ago - 19 January 2022 | Infrastructure

The City of Windhoek in collaboration with the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ Namibia) continue working towards sustainable mobility in the city.Together, the parties...

Load More