Pre-paid meter resetting team moves to Windhoek blocks
Residents are reminded that the electricity pre-paid meter resetting team is moving to Windhoek Blocks, which covers the CBD, Windhoek West, Windhoek North, Suiderhof, and the Southern industrial area from 24 July to15 September 2023.Customers are urged to recharge all unused credit tokens purchased before the meter update, as they will no longer be accepted by the meter after the update.
Customers are encouraged to cooperate and allow access to the City of Windhoek field officers to enter their premises and reset the meters.
The officers will carry out their duty per suburb every Monday to Friday between 8:00 and 19:00, and weekend appointments will be between 8:00 and 16:30.
In the event where no access is granted to the premises or when the client is not available at the premises, a notice will be left at the premises with the contact details for the customer to contact the City of Windhoek within 48 hours.
Failure to contact the City of Windhoek within 48 hours will lead to the blocking of the prepaid meter which will only be unblocked after the customer has contacted the municipality.