Windhoek introduces SMS power outage alerts
The City of Windhoek has introduced an SMS Power Interruption Notification Service to keep residents informed about planned and unplanned electricity interruptions.
The initiative, announced by the municipality’s Electricity Department on 9 November 2026, aims to provide customers with timely, relevant and location-specific information about power outages. Customers affected by electricity interruptions will receive SMS notifications containing details of the affected areas or suburbs, the cause of the outage where available, and estimated restoration times.
The service will also provide progress updates during extended outages, as well as a direct link to the City’s Outage Information Portal, where customers can access real-time information. Through the portal, residents will be able to view active power outages, monitor restoration progress, access updates on planned maintenance activities and report certain outage-related concerns. The municipality has encouraged customers to ensure that their mobile numbers and account information are correctly registered and up to date to receive the notifications.
Residents who need to update their details can contact the City’s Customer Care Centre on 081 950 3777 or email [email protected].
