GIPF B1 City satellite office opens
The Government Institutions’ Pension Fund (GIPF) recently opened its B1 City satellite office in the capital.GIPF board of trustees chairperson, Goms Menette, said the organisation was proud to open its doors to customers residing in the vicinity of Katutura and Khomasdal.
Menette said the opening was in conjunction with the overall corporate strategy of the national pension fund, which focuses on enhancing service delivery.
The satellite office consists of a client service division and will include social service consultants, as well as training rooms for internal stakeholders.
It will offer services ranging from pension enquiries, pension advice, benefit statements, income statements, submission of documents, biometric registration and verification.
During the ceremony the GIPF also launched its refurbished client service area at its head office.
It introduced four systems as part of its customer service delivery, including the “communicator” that uses bulk text messaging and email to manage members.
Another system includes the feedback solution, which allows the organisation to receive feedback from clients on service delivery.
The queue management and content management systems are aimed at minimising waiting time.
“For a total of about 135 000 members, putting an automated queue management system in place will become less of a luxury and more of a necessity for the GIPF,” he said.
Menette explained that the implementation of the systems would start at the head and satellite offices, and would be rolled out to the regional offices at a later stage.
The system also assists in informing the GIPF staff of a member’s language preference and the purpose of his or her enquiry before being assigned to a consultant.
“Our systems are aimed at providing customer satisfaction as our members have always been close to our hearts,” said Menette. (Nampa)